Tuesday, 11 February 2020

There’s An App For That!

It’s true. There is an app for very many things these days. There are thousands and thousands of them to deal with all sorts of problems, and many of them are free to download to your mobile, tablet, laptop, or whatever. Technology has made our lives much easier in many respects in the 21st century.

Many of these apps are available on the App Store and/or Google Play, and quite a lot of them are available on both. They will work with both iPhone and Android in most instances, so it doesn’t matter which you use. You simply download the app that you wish to use – in some cases there is a small fee – and away you go.


If you are a letting agent, you may or may not know that you can get a property inventory app which will save you a lot of time when taking inventory. Carrying out inventory can be very time-consuming, especially if your landlords let a property fully furnished. There are so many things to take into consideration. It is bad enough when a property is let empty, but when it is fully furnished it can easily take an hour or two to do the inventory.

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Carrying Out A Condition Report Can Be Time-Consuming

One of the biggest problems that a letting agent has to face is carrying out inventory, otherwise known as a condition report. Inventory has to be carried out right at the beginning of a tenancy, ideally on the same day that the tenant moves in, and with the tenant present. It also needs to be carried out on the day the tenant moves out, again also with the tenant present if possible.

In addition, of course, interim condition reports need to be carried out during the life of the tenancy. Just how often these should be conducted are a matter of some debate. Some letting agents say they should be carried out annually, others every six months, and some say every three months. Perhaps every three months is a little too often, and the tenant may also find it tedious. However, every six months is reasonable.



No matter, the fact is that as a letting agent you can spend a lot of time carrying out inventory, particularly if you look after, say, 300 or 400 properties. Even if you only carry out a condition report every six months, that is still a lot of time doing inventory. If your landlords let properties empty then that is time-consuming enough, but if they let their properties furnished it can become a full-time job.

Traditionally, of course, inventory has been done with nothing more than a clipboard and a biro, and also a small camera. Today, however, we have moved into the 21st century and we have technology which can help considerably. There are apps which you can download on to a mobile phone or tablet which can help to save a considerable amount of time taking inventory. Furthermore, some of them are free to use!

They will guide an inventory clerk through each room making suggestions as to what to check. The clerk can either type in his comments, or in the case of some apps there is an audio feature when he can just speak his comments and then type them out when he gets back to the office later on.

Sunday, 12 January 2020

Will the Tenant Fees Act Result in Inventories Being Taken Back In-House?

Back in the day, there were no such things as inventory companies, and letting agents had to undertake inventory on their own. This meant employing an inventory clerk, or clerks, and supplying them with a clipboard, paper, biros, and a camera. The inventory clerk may also have had other duties to attend to and, bearing in mind that you had to send rolls of film off to have the photos produced, completing a full inventory could take from several days to a couple of weeks.



Then along came inventory companies who did nothing else but carry out inventory, so letting agents who used their services didn’t need to employ their own inventory clerks. However, the introduction of the Tenant Fees Act 2019 may well encourage some agents to take inventory back in-house, and it has been suggested that this may result in inventories not being as accurate as those done by an independent company.

However, writing in The Negotiator magazine (https://flickread.com/edition/html/free/5cc80db634c3f#45) , Frances Burkinshaw says that she started her business in the 1970s when there were no inventory companies and she employed her own inventory clerks and trained them thoroughly. She said that times changed, and she invested in technology, doubtless using a free inventory clerk app such as the Reports2Go app, but that she would never be persuaded that an outside company would do a better job.

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Friday, 10 January 2020

A Free App Will Save You A Lot Of Time On Inventory


When you are a managing agent looking after many properties on behalf of your landlord clients, possibly one of the worst jobs that you have to do is carrying out inventory. And yet it is an essential part of your work.

It is one of the worst jobs because it can be extremely time-consuming. It is repetitive. And one might say boring. Yet it is important because it is vital to note any damage that the tenant has caused to the property during the tenancy. Equally, from the tenant’s point of view, it is necessary to take note of fair wear and tear. This happens to all properties, and the tenant cannot be expected to pay for wear and tear which will automatically happen in a property as time passes.

Certainly, under the TDS, the tenant has provided a deposit for the precise purpose of the landlord being able to recover the cost of repairs to damages caused by the tenant, but that cannot be claimed without some evidence. The tenant can go to arbitration and it costs him or her nothing, so it is almost in his interests to do so. The only way that you can supply evidence of damage on behalf of your client is through carrying out inventories at check-in and check-out, and on regular inspections in between. 

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If You Are A Landlord, A Check-In Report Is Vital


Whether you are a landlord who owns a property or a number of properties, it is essential that you carry out what is known as a check-in report. This is simply an inventory of the condition of your property at the point that your tenant moved in and is designed to ensure that if the tenant causes damage during the course of the tenancy you can claim damages for repair work to be carried out. This applies to the property itself and also to any furniture, white goods, and so on that you own but that are there for the tenant to use.



Any such damages are to be deducted from the initial deposit that the tenant is required to pay you under the Tenancy Deposit Scheme and is there for both your protection and that of your tenant.

A check-in report is a written report of the condition of the property at the beginning of the tenancy and is usually followed up by interim reports every year or so that will show any damage cause by the tenant. It also protects the tenant because the interim reports will show fair wear and tear for which the tenant cannot be held responsible.
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The Purpose Of The Tenancy Deposit Scheme


If you rent your home, it is normal for your landlord to require a deposit under the Tenancy Deposit Scheme (TDS). The purpose of such a deposit is to cover any damage that you may cause to the landlord’s property during your tenancy. Such damage could be accidental, or could even be wilful, but at least the landlord has the opportunity to cover the cost of some repairs.

However, the money which is the deposit remains yours, as the tenant, until your tenancy is terminated either as a result of the limit of the tenancy, because you decide to move on, or because the landlord terminates the tenancy on grounds of your behaviour.



Even if you have caused wilful damage, the landlord cannot automatically deduct any money from your deposit without your approval. If he claims damages you are entitled to a hearing under the TDS, and this costs you nothing. It is free. Arbitrators will look at the circumstances and decide whether the landlord is right to claim part, or all, of the deposit to cover his expenses in putting right any damage.

Many landlords, or their managing agents, today use an end of tenancy app which they can download to a smartphone and which allows inventory to be taken by an inventory clerk simply walking around the premises and making notes as he or she goes. The results are then compared with a similar inventory that was taken a day or so before you moved in.

The end of tenancy app enables the landlord or his managing agents to make a comparison of the state of the property over the period of time during which you were the tenant, and makes it a simple matter to note any damages caused by you. It also allows for fair wear and tear.

This would appear to be a simple and fair method for both landlord and tenant and was the way in which it was designed. The landlord cannot charge you for fair wear and tear, and equally, subject to arbitration, can recover costs to which he is legally entitled.

Friday, 29 November 2019

Use Free Dictation Software For Inventories


If you are a managing agent looking after dozens of properties on behalf of landlords, you will spend a lot of time undertaking inventories. Unfortunately, they are extremely time-consuming, yet they have to be done in order to keep a check on any damage that occurs to the landlords’ property during a tenancy.

Some properties may not take too long if the property was let empty. However, if it was let partly or fully furnished there can be a lot of different items to check. The condition of each has to be noted, and you also need to take photographs of any damage, even if it is only a small scratch to some paintwork.



Some inventory clerks are still undertaking inventories the old-fashioned way, using a clip board and biro, but today you can get an app which you can download to your mobile and use that instead. There are several of these apps and some of them are free to download and use. With many of them there is free dictation software included, so instead of typing up your notes as you walk around the property you can simply dictate them into the app. Of course, you can also take photographs as you go, which makes the whole process a lot quicker and highly accurate. 

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